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AR Follow-Up Services

Unpaid accounts receivable don’t just delay revenue—they starve your practice’s growth. At ConnecticutMedBill, our AR follow-up specialists work diligently to recover revenue that is stuck in insurance limbo and patient balances. Don’t let money you’ve already earned slip away.

Connect with an AR Specialist

Why AR Follow-Up Matters

Unpaid AR is the silent killer of medical practice cash flow. According to MGMA, 25–30% of provider AR is over 90 days old, and after 120 days, recovery chances fall below 20%. For many practices, this means hundreds of thousands of dollars written off each year.

ConnecticutMedBill doesn’t wait for claims to resolve on their own. We provide proactive, systematic AR follow-up services to chase every claim, every payer, and every dollar—ensuring your hard work actually translates into revenue.

Without structured follow-up, practices lose significant income. Here’s why a dedicated AR strategy is non-negotiable:

  • Claims Don’t Fix Themselves – Payers won’t resolve denials or underpayments unless you chase them.
  • Old AR Gets Written Off – What Could Be Collected Often Ends Up in “Bad Debt.”
  • Cash Flow Suffers – High AR days = late payrolls, tight budgets, and stalled growth.
  • Compliance Risks – Ignored AR can trigger audits or disputes if handled incorrectly.
  • A strong AR strategy protects not just your revenue but your practice’s long-term stability.
  • Our Services

Our AR Follow-Up Services

Systematic Claim Follow-Up

Systematic Claim Follow-Up

We contact payers every 14–21 days through calls, portal checks, and emails to keep claims moving until they’re resolved.

Old AR Recovery

Old AR Recovery

We specialize in cleaning up claims that are 90+ days aging, targeting high-value accounts that practices often write off. Our team helps recover money you thought was lost.

Denial Conversion

Denial Conversion

Instead of writing off denied claims, we analyze the reason codes, fix errors, and reprocess appeals. This ensures denials turn into dollars.

Escalation Management

Escalation Management

When payers stall or underpay, we escalate within payer protocols until the claim is either paid in full or formally closed. Nothing is left unresolved.

Patient AR Support

Patient AR Support

We assist with clear patient statements, set up payment plans, and handle patient balance inquiries—improving collections without harming patient satisfaction.

Transparent AR Reporting

Transparent AR Reporting

You’ll get detailed AR aging reports by payer, age bucket, and claim type. Our insights help track progress and reduce AR days over time.

At ConnecticutMedBill, we combine expert billing knowledge with cutting-edge technology to make AR follow-ups efficient, transparent, and results-driven. Our team leverages industry-leading billing software, clearinghouses, and analytics platforms to track every claim, identify payer delays, and escalate issues before revenue slips away. With real-time reporting and automated alerts, no claim is ever left behind.

Some of the platforms and tools we work with include:

  • Kareo
  • AdvancedMD
  • Athenahealth
  • eClinicalWorks (eCW)
  • NextGen
  • Availity & Change Healthcare

We use a proven, step-by-step approach to reclaim stuck revenue:

We proudly serve providers in:

  • Systematic Payer Follow-Up: Calls, portal checks, and emails every 14–21 days, customized to payer timelines.
  • Old AR Recovery: Dedicated projects targeting claims 90+ days old, even those written off internally.
  • Denial Conversion: Our denial experts reprocess claims with corrected codes, modifiers, or documentation.
  • Escalation to Resolution: If payers stall, we escalate within payer guidelines until a claim is paid or formally closed.
  • Patient AR Support: We help manage statements, payment plans, and patient collections with sensitivity and discretion.
  • Detailed AR Reporting: Transparent breakdowns by payer, dollar amount, and age bucket so you always know where things stand.

With consistent follow-up and denial resolution, your practice receives payments in weeks, not months—improving cash flow and reducing dependency on write-offs.

We integrate with leading systems, including:

  • Lower AR Days – From 90+ to 30 in Record Time. We help reduce aging AR by 25–40%, bringing your AR days closer to industry benchmarks and ensuring your revenue cycle runs smoothly.
  • Fewer Write-Offs – Don’t Leave Money on the Table. Many practices lose up to 15% of revenue by writing off old claims. Our AR specialists recover these balances so you keep what you’ve earned.
  • Full Transparency – See Where Every Dollar Is. Detailed AR aging reports provide clarity on payer delays, denials, and collections progress, enabling you to make data-backed financial decisions.
  • Higher Collections – More Revenue, Less Hassle. With systematic follow-up and aggressive recovery, we improve overall collections by 15–20%, thereby boosting your bottom line without requiring additional patient volume.
  • Less Staff Burden – Free Your Team, Not Just Your AR. Instead of bogging down your staff with endless payer calls, our billing experts handle the heavy lifting—so your team can focus on patients, not paperwork.

Recover 20–30% More Revenue from Unpaid Claims

Every day you wait, your chances of collecting on old AR shrink. According to MGMA, 70% of claims not followed up within 60 days are never paid—but with ConnecticutMedBill, providers typically see:

  • 25–40% reduction in AR days within 90 days
  • 15–20% increase in collections year-over-year
  • Recovery of up to 80% of claims aged 90+ days
  • Don’t let thousands of dollars sit uncollected.
Request Your Free AR Days Assessment Today

Frequently Asked Questions (FAQs)

How often do you follow up on unpaid claims?

We follow up every 14–21 days, depending on payer requirements. This consistent cycle prevents claims from being ignored or written off.

Yes. Many of our clients see AR days drop from 90+ to 30–35 days within a few months of partnering with us.

Absolutely. We manage payer AR through escalations and appeals, and also support patient AR with clear statements and payment plan options.

We specialize in AR clean-up projects and often recover revenue from claims that other billers or in-house teams have given up on—even those that are 1–2 years old.

Do you provide AR aging reports?

Yes. We deliver detailed AR aging reports by payer, aging bucket, and value so you can see exactly where revenue is delayed.

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